Customer Service

As a division of the Development Services Department the Customer Service Division provides services for many different functions including Planning & Zoning, Business Licensing, Public Works, Building Permits and Code Compliance.

Vision Statement

Delivering timely, responsive service with integrity, simplicity and a passion for excellence.

Customer Service Principles

  • Be professional, reliable, sincere, approachable and friendly.
  • Communicate promptly and fairly via the customers’ choice of medium.
  • Solving problems enables us to raise the quality of our services.
  • Listen well, be open and strive to resolve any concerns.
  • Make it easy for the customer to do business with the town.